...was so irate about our blunder with an import to a new database that he reacted as if we had sold a toddler into slavery on a Thai fishing vessel.
Yes, we acknowledge that we failed to sandbox properly, and as a result he received an unwanted email asking for his feedback on our services. This was an error, and we regret it, though our attorneys maintain that reporting us to Interpol was unwarranted.
This is what a data management error that "leads to dramatic problems" looks like: Austerity that is starving Greek children. Because somebody bungled a formula in Excel, leading to an imposition of economic policy that has no apparent basis in fact and terrible consequences.
