The underlying problem here is that most software is not very good. Writing good software is hard. There are thousands of opportunities to make mistakes. More importantly, it's difficult if not impossible to anticipate all the situations that a software program will be faced with, especially when...it is interacting with other software programs that are not under your control.
Software Runs the World: How Scared Should We Be That So Much of It Is So Bad? - The Atlantic
Whenever we meet to discuss a software development client, this is always the focus: Does the product work? What breaks the product? Under what conditions has it (not yet) been tested? And, critically, How does the client's sales or marketing side respond to the answers to these questions?
There's a lot of software out there. And this is exactly why we're selective about what we present to our contacts: Most software is not very good.
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